Why arrival times vary
Distance is only one factor. Traffic, road access, the vehicle’s position, other active jobs and the equipment required can all affect an estimate. A quoted time is not a guarantee unless the provider explicitly confirms it as such.
Help the provider locate you
Give your exact pickup point, direction of travel, nearest junction or landmark, and any car-park entrance or level. On motorways or at the airport, follow official instructions and do not move to an unsafe place to meet a truck.
Ask for clear updates
When booking, ask for the current estimate and how the provider will contact you if it changes. Tell them if your location, safety or vehicle condition changes while you wait. Stay in a safe place and follow road-authority guidance.
