If your car has stopped or cannot be driven safely, tell us what happened and where it is. We can discuss roadside help or transport to an agreed destination.
Some faults can be assessed at the roadside if the location is safe. If the car should not be driven or cannot be dealt with there, recovery is the option to discuss.
Tell us the make and model, whether it starts, rolls and steers, any visible damage, and where you want it taken. You do not need to diagnose the fault.
Some faults can be assessed or addressed beside the vehicle, provided the location is safe and the problem is suitable. Describe any warning lights, noises or starting symptoms and ask what help can be offered. A roadside visit does not guarantee a repair; if the issue remains or the car is unsafe to drive, discuss recovery instead.
Recovery is the option to discuss when the vehicle will not run, has damage that makes it unsafe, or cannot stay where it is. Tell us whether it rolls and steers, if a wheel is blocked, and whether the car is automatic, hybrid or electric. The manufacturer’s instructions and the vehicle’s condition affect how it can be loaded.
A car stopped at home, on a city street, near the airport or inside an underground car park presents different access questions. For an M50 or motorway incident, follow Garda and road-authority directions before arranging private recovery. Do not put yourself beside moving traffic or attempt to move a damaged vehicle against official advice.
Tell us where the vehicle should go: home, a garage or another agreed address. Check that the destination can receive it and mention gates, opening hours or restricted access. Before collection, confirm the service, destination, price or estimate, and any conditions. If the vehicle’s condition or destination changes, pause and agree a revised plan.
We will ask where the vehicle is, what it can do and what happened. If it is in a car park, share the entrance, level and height restriction; on a road, give the direction of travel and nearest junction or landmark when safe. We can then discuss the service and cost before you decide whether to proceed.
If you are unsure whether roadside help or transport is the better fit, read our breakdown recovery versus roadside assistance guide.
For safety steps and the location details to share, see what to do when your car breaks down in Dublin.
The right option depends on the vehicle, location and what has happened.
If roadside help is not suitable, recovery can take the vehicle to a destination you choose. Agree the transport plan, destination and cost before it is moved.
Tell us the car park name, level, entrance, height limit and whether the vehicle can roll and steer. We can assess access details before confirming whether the job is suitable.
Call with your direction, nearest junction and any instructions from Gardaí or road authorities. Follow official directions and do not approach live traffic to meet a recovery vehicle.
Call with the vehicle condition, whether its wheels roll and steer, access details and destination. The suitable loading method depends on those details.
Your exact location, vehicle make and model, what happened, whether it can move, access restrictions and destination if known.
